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Store Policy
Customer Care
At Art by Nathalie, we are committed to providing the best customer care possible. We want you to have a positive and enjoyable experience when browsing and purchasing artwork on our website. Here's what you can expect from us:
Contact Us: If you have any questions, concerns, or feedback about our products or services, please do not hesitate to contact us. You can reach us via email, phone, or our website's contact form. Our customer care team is available during regular business hours and will do their best to assist you promptly.
Order Fulfillment: We take great care in processing and fulfilling your orders. Once your order is placed, we will keep you informed of its progress through our website's order-tracking feature and email notifications. We will also notify you if there are any issues with your order or if there are any delays in shipping.
Returns and Exchanges: If you are not satisfied with your purchase, we offer a hassle-free returns and exchanges policy. You can return or exchange your artwork within [number of days] of receiving it, provided that it is in its original condition and packaging. Please contact us to initiate a return or exchange, and we will guide you through the process.
Feedback: We value your feedback and use it to continuously improve our products and services. If you have any suggestions or comments, please do not hesitate to let us know. We also appreciate reviews and testimonials from our customers, which can help others make informed purchasing decisions.
We want you to have a positive and enjoyable experience when browsing and purchasing artwork on our website. If there is anything we can do to make your experience better, please let us know. We are here to help!
All purchases are non-refundable after 90 days from the date of purchase.
We are not responsible for any damages caused by delivery. If you are interested in making an international purchase, please contact us, and we can discuss the details. Thank you for choosing Art by Nathalie.
Privacy & Safety
At Art by Nathalie, we take your privacy and safety seriously. We want you to feel confident when browsing and purchasing artwork on our website. Here's what you need to know about our policies:
Information Collection: When you browse or make a purchase on our website, we may collect personal information such as your name, email address, shipping address, and payment information. We use this information solely to process and ship your order and to communicate with you about your purchase. We do not share your personal information with third parties unless it is necessary to complete your order, such as with our shipping carriers or payment processors.
Data Security: We take appropriate technical and organizational measures to protect your personal information from loss, theft, and unauthorized access. We use industry-standard encryption to ensure the safety and security of your data when you make a purchase on our website. However, please note that no data transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your data.
Cookies: We use cookies to enhance your browsing experience and to remember your preferences. Cookies are small text files that are stored on your device when you visit our website. You can choose to disable cookies in your browser settings, but please note that this may affect your user experience on our website.
Third-Party Websites: Our website may contain links to third-party websites that are not controlled by us. We are not responsible for the privacy or security practices of these websites, and we encourage you to review their privacy policies before providing any personal information.
Updates to this Policy: We may update this privacy and safety policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any material changes to this policy by posting a notice on our website or by sending an email to the email address associated with your account.
If you have any questions or concerns about our privacy and safety policies, please do not hesitate to contact us. We are committed to providing a safe and secure environment for your artwork purchases.
Wholesale Inquiries
We welcome wholesale inquiries from galleries, art dealers, interior designers, and other businesses interested in carrying our artwork. Here's what you need to know about our wholesale program:
Minimum Order: To qualify for wholesale pricing, we require a minimum order of 9 pieces per transaction. This helps us ensure that our artwork is being distributed to businesses that share our commitment to quality and customer satisfaction.
Discount Pricing: We offer competitive pricing for our wholesale customers, with discounts ranging from 10% to 30% off our regular retail prices. Please contact us to learn more about our pricing and to discuss your specific wholesale needs.
​Order Fulfillment: Once your wholesale order is placed, we will work with you to ensure that it is processed and fulfilled promptly. We offer flexible shipping options and can accommodate rush orders if necessary.
If you are interested in learning more about our wholesale program or would like to request a product catalog, please do not hesitate to contact us. We look forward to working with you and helping you bring our beautiful artwork to your customers.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments